Shipping Policy

We want your Moan candle to arrive safely and swiftly. This policy outlines our shipping timelines, delivery process, and what to expect after you place your order.

All orders are processed within 1–3 working days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next working day. You will receive an order confirmation on your registered email or WhatsApp number once your order is placed.

Standard delivery across India typically takes 3–7 working days from the date of dispatch, depending on your location.

Delivery timelines are estimates and may vary during peak seasons, festive periods, or due to factors beyond our control.

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your payment. We periodically offer free shipping promotions — check for active offers at the time of purchase.

No hidden charges will be added after order placement.

Once your order is dispatched, you will receive tracking details via email or WhatsApp. You can use the tracking link to monitor your delivery in real time.

For any shipping queries, reach out to us at hello@moanworld.com or DM us on Instagram @moanofficials.

Moan is not responsible for delays caused by:

Please ensure your delivery address and contact number are accurate at the time of ordering. Address corrections after dispatch are not guaranteed.

If a package is returned to us due to an incorrect address, failed delivery attempts, or customer unavailability, we will contact you to arrange re-shipment. Re-shipping charges may apply.