Moan

Light the Mood

✦ Legal & Policies

Privacy Policy

We respect your data as much as you respect a burning candle — with care and intention.

Last updated: July 2026

1

Introduction

At Moan, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

By using our website, you consent to the practices described in this policy.

2

Information We Collect

We collect only the information necessary to process your order and provide you with a smooth shopping experience. This includes:

Full name

Phone number

Email address

Delivery address

Order and payment details

We do not collect sensitive personal data beyond what is required for order fulfilment.

3

How We Use Your Information

Your personal information is used solely for the following purposes:

Processing and fulfilling your order

Sending order confirmation and shipping updates via email or WhatsApp

Providing customer support and resolving disputes

Sharing launch offers, new product announcements, or exclusive deals (you may opt out at any time)

4

Payment Security

All payment transactions are processed securely through our trusted payment gateway partners. Moan does not store your payment card details on our servers.

Payment information is encrypted and handled in compliance with applicable payment security standards.

5

Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to any third party.

Your information may be shared only with:

Our delivery/courier partners (to fulfil your order)

Our payment gateway provider (for secure transaction processing)

These third parties are contractually obligated to keep your information confidential and use it only for the stated purpose.

6

Data Retention

We retain your personal information only as long as necessary to provide our services or as required by applicable law. If you wish to have your data deleted, you may contact us at hello@moanworld.com.

7

Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and analyse site traffic. You may disable cookies through your browser settings, though some features of the site may not function optimally.

8

Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Opt out of marketing communications

To exercise any of these rights, write to us at hello@moanworld.com.

9

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

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