
Light the Mood
✦ Legal & Policies
We respect your data as much as you respect a burning candle — with care and intention.
Last updated: July 2026
At Moan, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
By using our website, you consent to the practices described in this policy.
We collect only the information necessary to process your order and provide you with a smooth shopping experience. This includes:
Full name
Phone number
Email address
Delivery address
Order and payment details
We do not collect sensitive personal data beyond what is required for order fulfilment.
Your personal information is used solely for the following purposes:
Processing and fulfilling your order
Sending order confirmation and shipping updates via email or WhatsApp
Providing customer support and resolving disputes
Sharing launch offers, new product announcements, or exclusive deals (you may opt out at any time)
All payment transactions are processed securely through our trusted payment gateway partners. Moan does not store your payment card details on our servers.
Payment information is encrypted and handled in compliance with applicable payment security standards.
We do not sell, trade, or rent your personal data to any third party.
Your information may be shared only with:
Our delivery/courier partners (to fulfil your order)
Our payment gateway provider (for secure transaction processing)
These third parties are contractually obligated to keep your information confidential and use it only for the stated purpose.
We retain your personal information only as long as necessary to provide our services or as required by applicable law. If you wish to have your data deleted, you may contact us at hello@moanworld.com.
Our website may use cookies to improve your browsing experience, remember preferences, and analyse site traffic. You may disable cookies through your browser settings, though some features of the site may not function optimally.
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
To exercise any of these rights, write to us at hello@moanworld.com.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
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