Refund Policy

At Moan, every candle is crafted with care and shipped with love. We stand behind the quality of our products and want you to have a seamless experience. Please read our refund policy carefully before placing your order.

Orders once shipped cannot be cancelled. We begin processing orders quickly to ensure fast delivery, so please review your order carefully before confirming payment.

If your order has not yet been shipped, you may reach out to us at hello@moanworld.com to request a cancellation.

We offer a refund or replacement only in the following cases:

Used or opened candles are not eligible for return or refund under any circumstances. We do not accept returns for change of mind, fragrance preference, or personal taste.

To initiate a refund or replacement request, you must:

Claims raised after 48 hours of delivery will not be entertained. The unboxing video/photos are required to process your request — no exceptions.

If your refund request is approved after review, the refund amount will be credited to your original payment method within 5–7 working days.

In some cases, we may offer a replacement product instead of a refund, at our discretion. You will be notified of the resolution via email or WhatsApp.

For any refund or replacement queries, write to us at:

Email: hello@moanworld.com Instagram: @moanofficials

We typically respond within 24–48 business hours.